OPLI, J.; KAMAL, M.; ALI, A. FACTORS THAT AFFECT CUSTOMER SATISFACTION (SURVEY ON JNE DELIVERY SERVICE BANGKINANG CITY BRANCH). Jurnal Riset Manajemen Indonesia, [S. l.], v. 3, n. 1, p. 81–90, 2021. DOI: 10.55768/jrmi.v3i1.68. Disponível em: https://jurnal.pascabangkinang.ac.id/index.php/jrmi/article/view/68. Acesso em: 23 feb. 2025.