Sari, Indah Purnama, Librina Tria Putri, dan Yulizar Baharuddin. 2020. “THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON THE CUSTOMER LOYALITY AT THE RSIA BUNDA ANISYAH IN AIRTIRIS”. Jurnal Riset Manajemen Indonesia 2 (4):212-22. https://doi.org/10.55768/jrmi.v2i4.41.