Opli, Jeng, Mustafa Kamal, dan Auzar Ali. 2021. “FACTORS THAT AFFECT CUSTOMER SATISFACTION (SURVEY ON JNE DELIVERY SERVICE BANGKINANG CITY BRANCH)”. Jurnal Riset Manajemen Indonesia 3 (1):81-90. https://doi.org/10.55768/jrmi.v3i1.68.