Sari, I. P., Putri, L. T. dan Baharuddin, Y. (2020) “THE EFFECT OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) ON THE CUSTOMER LOYALITY AT THE RSIA BUNDA ANISYAH IN AIRTIRIS”, Jurnal Riset Manajemen Indonesia, 2(4), hlm. 212–222. doi: 10.55768/jrmi.v2i4.41.