THE EFFECT OF SERVICE QUALITY ON GENERAL PATIENT SATISFACTION (Survey At The RSIA Husada Bunda Salo Sub-District Kampar District)
DOI:
https://doi.org/10.55768/jrmi.v3i1.76Kata Kunci:
Bukti Fisik, Kepedulian, Kehandalan, Daya Tanggap, Jaminan, Kepuasan Pasien, Tangible, Empathy, Reliability, Responsiveness, Assurance, Patient SatisfactionAbstrak
Research to determine the effect of service quality with dimensions tangible, empathy, reliability, responsiveness and assurance with simulthan and partial on general patient satisfaction at the RSIA Husada Bunda Salo Sub-District Kampar District. Types and sources of data used in this study are primary data and secondary data, while data collection techniques used in this study were questionnaires, file research, observation and interviews. Sampling is done accidental sampling method as many is 100 families of general patients are hospitalized at RSIA Husada Bunda Salo Sub-District Kampar District. Based on the simulthan test results, the variable of tangible, empathy, reliability, responsiveness and assurance have a significant effect on general patient satisfaction at the RSIA Husada Bunda Salo Sub-District Kampar District. While based on the partial test results, the variable of tangible, empathy, reliability, responsiveness and assurance have a significant of individual effect on general patient satisfaction at the RSIA Husada Bunda Salo Sub-District Kampar District. The closeness of the relationship that occurs between the atractiveness tangible, empathy, reliability, responsiveness and assurance on the patient satisfaction at the RSIA Husada Bunda Salo Sub-District Kampar is very strong with a correlation coefficient R of 86,0%. While contribution of independent variables to the dependent variables is equual to 72,9% .
Referensi
Agustin, R., & Norawati, S. (2020). ANALISIS PENGENDALIAN PERSEDIAAN BAHAN BAKU DENGAN METODE ECONOMI ORDER QUANTITY (EOQ) PADA USAHA DYNASTY BAKERY DI AIRTIRIS. Jurnal Riset Manajemen Indonesia, 2(3), 177-185.
Arman, A. (2019). Pengembangan Kualitas Layanan Jasa Bank PD. BPR Sarimadu Bangkinang. Diklat Review: Jurnal manajemen pendidikan dan pelatihan, 3(2), 77-89.
Arman, A. (2018). Penerapan Model 9P Dimensi Bauran Pemasaran Jasa Perbankan (Studi pada BPR di Propinsi Riau). Jurnal Daya Saing, 4(1), 123-133.
Azwan, M. F., & Norawati, S. (2019). Analisis Pengendalian Persediaan Bahan Baku dengan Menggunakan Metode Period Order Quantity (POQ) pada Usaha Roti Kampar Bakery. Jurnal Riset Manajemen Indonesia, 1(1), 1-5.
Fatmiwati, F., Zulher, Z., & Mulyani, S. (2020). THE EFFECT OF PRODUCT VARIANT AND PRICE ON PURCHASING DECISIONS FOR HNI-HPAI PRODUCTS AT THE KHAIRA ISLAMIC HEALTHY HOME MEDICINE CLINIC IN BANGKINANG CITY. Jurnal Riset Manajemen Indonesia, 2(4), 223-232.
Fitrayansyah, F., Zulher, Z., & Henrizal, H. (2020). VAPE MARKETING STRATEGY AT OWL VPORIZER STORE IN BANGKINANG CITY. Jurnal Riset Manajemen Indonesia, 2(4), 343-353.
Hidayat, B., Norawati, S., & Salis, M. (2020). Effect of motivation and skills on the performance of employees on PDAM Tirta Kampar Regency. Jurnal Riset Manajemen Indonesia, 2(4), 282-290.
Marantika, A., Hasan, S., Fasa, M. I., & Faizah, I. (2020). The Nexus Between Foreign Direct Investment And Export Toward Economic Growth Of Indonesia, China, And India. International Journal of Future Generation Communication and Networking, 3(13), 2398-2406.
Marantika, A., Rathod, H. S., Chauhan, R., Putri, L. T., & Maseleno, A. (2020). Ethics in Finance, Financial Globalization and Stakeholder Responsibility: New Concept of Corporate Finance. International Journal of Psychosocial Rehabilitation, 24(1), 1556-1563.
Marantika, A., Hasan, S., Fasa, M. I., & Panjaitan, R. (2020). The Role Of Investment Opportunities In The Influence Of Ownership Structure And Corporate Debt Policy. International Journal of Disaster Recovery and Business Continuity, 11(1), 2802-2814.
Norawati, S., & Zulher, Z. (2019). Analisis Pengendalian Mutu Produk Roti Manis dengan Metode Statistical Process Control (SPC) pada Kampar Bakery Bangkinang. Jurnal Menara Ekonomi: Penelitian dan Kajian Ilmiah Bidang Ekonomi, 5(2).
Novita, E., Norawati, S., & Diantara, L. (2020). ANALYSIS OF RAW MATERIAL INVENTORY CONTROL FOR FRESH FRUIT BUNCHES (FFB) USING THE EOQ METHOD AT PT. PADASA ENAM UTAMA KOTO KAMPAR HULU DISTRICT. Jurnal Riset Manajemen Indonesia, 2(4), 299-309.
Ratnasih, C., & Zulher, Z. (2020). ANALYSIS OF EMPLOYEE PERFORMANCE OF BANKING COMPANIES: A CASE IN INDONESIA. Russian Journal of Agricultural and Socio-Economic Sciences, 101(5), 39-46.
Supardi, S. (2020). ANALISIS TINGKAT KEPUASAN PASIEN INSTALASI RAWAT INAP KELAS I RUMAH SAKIT UMUM DAERAH (RSUD) BANGKINANG. Jurnal Riset Manajemen Indonesia, 2(1), 34-41.
Walchred, A., & Norawati, S. (2020). ANALISIS KINERJA RANTAI PASOK TANDAN BUAH SEGAR (TBS) PADA PT TASMA PUJA SEI KUAMANG KABUPATEN KAMPAR. Jurnal Riset Manajemen Indonesia, 2(1), 1-10.
Yusup, Y., Pangasthika, N. D., Ilyas, I., & Hastuti, S. (2020). ANALISIS DISIPLIN, KOMUNIKASI DAN KOMPETENSI DAN DAMPAKNYA PADA KINERJA KARYAWAN PADA PKS PT. CILIANDRA PERKASA KABUPATEN KAMPAR. Jurnal Riset Manajemen Indonesia, 2(4), 195-201.
Yusup, Y. (2020). OPTIMALISASI PENGENDALIAN PERSEDIAAN BAHAN BAKU TANDAN BUAH SEGAR (TBS) DALAM PRODUKSI CRUDE PALM OIL (CPO) PADA PKS PT. TUNGGAL YUNUS ESTATE KABUPATEN KAMPAR. Jurnal Riset Manajemen Indonesia, 2(2), 78-86.
Yusup, Y. (2020). Pengaruh Promosi Jabatan Dan Disiplin Kerja Terhadap Prestasi Kerja Pegawai Pada Dinas Lingkungan Hidup Kabupaten Kampar. Jurnal Riset Manajemen Indonesia, 2(1), 27-33.
Yusup, Y. (2019). Pengaruh skill dan knowledge terhadap kinerja pegawai pada Dinas Kesehatan Kabupaten Kampar. Jurnal Riset Manajemen Indonesia, 1(1), 6-12.
Zulher, Z. (2020). Analisis etos kerja, lingkungan kerja dan beban kerja terhadap kepuasan kerja pegawai (Survey Pada Pegawai UPTD Puskesmas Bangkinang Kota). Jurnal Menara Ekonomi: Penelitian dan Kajian Ilmiah Bidang Ekonomi, 6(2).
Zulher, S. N. (2019). SUPPLY CHAIN MANAGEMEN PENGARUHNYA PADA KINERJA UMKM PADA SENTRA PENGOLAHAN HASIL PERIKANAN DESA KOTO MESJID KECAMATAN XIII KOTO KAMPAR. Menara Ilmu, 13(8).
Zulher, Z. (2019). Pengaruh Kualitas Produk dan Pelayanan BA (Beauty Advisor) Terhadap Kepuasan Pelanggan dan Dampaknya Pada Loyalitas Konsumen Produk Wardah (Studi Kasus Konsumen Lottemart Kuningan City). JURNAL MANAJEMEN FE-UB, 7(2), 126-142.
Unduhan
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2021 Doddy Audi Sandra, Arman Arman, Litra Diantara
Artikel ini berlisensi Creative Commons Attribution-NoDerivatives 4.0 International License.
